W8 Disc Knowledge Management System Essay Example | Topics and Well Written Essays - 250 words

W8 Disc Knowledge Management System - Essay Example Likewise, aside from the internal resources, the manager should also assess the external factors which could influence and affect the organization’s performance: customers, competitors, environmental, and other politico-social factors. The benefits of developing an effective KM system include â€Å"facilitating decision-making, building learning environments by making learning routine, and stimulating cultural change and innovation† (Quast, 2012). A learned, the key ingredients of a KM system could be any of the following: people, processes, and technology; or culture, structure, and technology (What Is Knowledge Management?, n.d.). The approach that should be used depends on the resources and competencies of the organization, especially the people who would use the information in the performance of their roles and responsibilities. As emphasized, â€Å"the idea of a KM system is to enable employees to have ready access to the organizations documented base of facts, sources of information, and solutions† (Knowledge management system, n.d., p. 1). Therefore, it is important to assess the skills and competencies of the organization’s human resources, as well as Quast, L. (2012, August 20). Why Knowledge Management Is Important To The Success Of Your Company. Retrieved from Forbes:

Eminent Domain Case Study Example | Topics and Well Written Essays - 250 words - 30

Eminent Domain - Case Study Example The city plan did not violate the constitutional taking clause. The takings clause protects the private property from conversion by the state for public use without just compensation. The plan was engineered to boost the low economy by providing jobs to the unemployed and increase the tax receipts that would eventually see the city's economy stabilize. This step is beneficial to the public both directly and indirectly and a legitimate public use of the justly acquired land. The economic benefits, on the other hand, appear to be secondary and incidental as brought forth by the dissenting judge. The developers seem to be the primary beneficiary of the acquisition and there is no surety that unemployment will be curbed and hence have the public benefit. All in all, the entire takings clause is objected towards just compensation of the private landowners where the government acquires such land for public use. From the foregoing, the land was put into public use that is faced as economic development having compensated the owners justly. It thus follows that the takings clause was not violated.

Performance measurement

Performance measurement Introduction: This report is about operations Management in general and performance measurement in specific, which is broadly a study of an organization’s performance. LYCATEL has been chosen as Model Company in order to measure its performance. This report will focus on studying the different areas of their operations. This repot will also look at the positive or negative impacts of operational decisions taken by the company. This report will positively contribute to highlight some issues which may lead company towards betterment or vice versa. Finally the conclusion will proceed to some recommendations based on our analysis.This report will begin with brief explanation of performance measurement and its related concepts. The next section will introduce the Model Company and description of the problem. Finally the company will be analyzed on the basis of performance measure tools and recommendations will be made. Performance Measurement: Performance measurement can be defined as: a process in which we check or evaluate the company from different angels that how they are performing in their field. If we explore history, organisations have always measured performance in some way through the financial performance that they are making profit or not. However, traditional performance measured, based on cost accounting information; provide little to support companies on their quality journey. They never check the performance of an organisation seen by their customers that how they think about organisation’s performance. According to an article published in PMA Newsletter: â€Å"Evaluating performance is important, but we can not limit the performance measurement to this purpose. If we want to manage for results and manage through measures we should consider the performance measurement not just as a rear-view mirror to evaluate our past performance but as a tool to support decision making process in the organisation day by day.† Now a days in a successful total quality organisation, performance measures by the improvements seen by the customer as well as by the results delivered to other stakeholders, such as the shareholders. In the issue of Perspectives on Performance, Max Moullin recommended his personal definition of performance measurement and explained the aims of it. We would like to contribute to the discussion what he asserted. Here is how Moullin defined performance measurement: â€Å"Performance measurement is evaluating how well organisations are managed and the value they deliver for customers and other stakeholders† â€Å"We are not totally agreed with this definition because the word he used ‘how well’ should be decided after the measurement, we can’t say that the organisation is doing well or not before the measurement.† But as far other concerns it covers the both sides that the performance measurement tells the customer satisfaction and the stakeholders. Obviously if the customers are happy with the products or organisation they will stick with them and organisation will make profit, it’s just the different angle to see the things. Tools for Performance Measurement: When we talk about measuring something the first concept in the mind comes that measurable things should be tangible. So question arises here how we can measure intangible things? Then there should be some tools to measure the performance like if we want to measure the speed we measure in km/hr or if there is some liquid then we measure in litre and length in meters but for organisations we check that how good is their performance. It is really easy to say that in some organisation, some operation is not doing well or its performance is not very good but how we can say that what exactly we mean by these words â€Å"Well† or â€Å"Good†. To justify this we need something to measure the performance of operations in an organisation, some tool to do that. For this we will use Slack’s theory as a tool and measure the performance. His theory is also a best match with our case. In his theory he is using Quality, Speed, Dependability, Flexibility and Cost as tools to measure the performance. And these tools can be used to measure that the organisation is: Gives Doing things Right a Quality advantage Gives Doing things Fast a Speed advantage Gives Doing things On-Time a Dependability advantage Gives Changing what you do a Flexibility advantage Gives Doing things cheaply a Cost advantage The LYCATEL Group In this section a brief introduction is given about LYCATEL which is a dynamic, fast growing alternative provider of telecommunications services for consumers and businesses throughout the world. We will asses their performance in the UK market that how they perform in the market from customer’s point of view. LYCATEL Group covers several countries all over the world but we will check its performance specifically in the UK. The LYCATEL Group offers a broad product portfolio comprising of prepaid telephony solutions including: Carrier to carrier wholesale services Calling cards Residential Indirect Access Services (1xxxx) Mobile services (MVNO) Through a relentless focus on providing high voice quality by partnering with over 70 global telecommunications carriers, the LYCATEL brand serves its growing base of over 2 million customers who want to make low cost international calls. LYCATEL Group’s FUTURE The LYCATEL Group is committed to being the first choice telecommunications provider focused on serving global niche segments that have a need to call internationally whilst managing their monthly budgets through prepaid solutions. Vision To create a world-class telecommunications organisation where their talented people team up with their business partners to continually drive down costs and deliver superior value propositions to their customers. Mission To be the global market leader in the prepaid international calling card business by 2008. To diversify their revenue mix by developing prepaid carrier to carrier wholesale, prepaid residential and prepaid international mobile businesses, accounting for 40% of revenue streams by 2008. To delight their customers by providing low cost, high quality telecommunications services. Performance Key Facts Generates over 700 million minutes of voice calls every month – handling over 1.2 million completed calls daily. Operates a state-of-the-art global network comprising over 2,500 E1s – combining modern VOIP and traditional TDM technology. Employs over 150 talented professionals in the UK, Ireland, Spain, Switzerland, Italy, Germany, France, Norway, Denmark, Finland, Austria, Netherlands, Sweden, Belgium and Portugal. Interconnects with over 70 blue chip telecommunications carriers. Operates though a broad European distribution network of wholesalers providing access to over 300,000 outlets, including own controlled outlets in key locations. Provides customer services through a 24-hour multi-lingual call centre. Brand is recognised and used by over 2 million pan-European consumers. Is the European prepaid calling card market leader with an estimated market share of 25% in the UK, 20% in Holland, 20% in France and growing rapidly in Scandinavia, Italy, Germany, Spain, Austria and Switzerland? Has annualised global revenues in excess of $300 million and on target to achieve global revenues of $500 million in 2006. Calling Cards LYCATEL calling cards enable their customers to make international calls easily and cost effectively. Providing over 100 calling card product brands to the market place including Uni Asia, Uni Tel, Lyca India, Latino Tel, Euro Tel, Africa Tel, They originate over 350 million minutes per month, of which we terminate over 60 million minutes to the Asian Sub-Continent, 70 million minutes to Africa, 20 million minutes to the US, 35 million minutes to Europe and 20 million minutes to the UK per month. The LYCATEL Group produces and distributes 6 million calling cards a month making us one of the biggest European operators in this sector. They achieve this through an extensive network of wholesalers ensuring that their customers can easily purchase cards at over 300,000 retailers across Europe including own controlled outlets in key strategic locations or online through their e-shop at www.LYCATEL.com. (3) Measuring the Performance of LYCATEL: As we all know that there is a big competition in telecommunication companies now a day in the UK and all over the world. Everyone is trying to give the best to their customers in this competitive market and want to bind the customers with them forever because they know the values have been changed. Now the customer’s satisfaction is a very big issue for the companies in the UK and all over the world. In telecommunication companies if someone needs to contact any one in the company, need any information, or they have any complaints or any sort of matter they have, they go through customer services. So it means customer services play a vital role in these companies and leave a deep impact on the customers as well. That’s why we decided to measure the performance of their (LYCATEL Group) customer services. We gathered views of people about LYCATEL’s customer services and measure them using our tools to get their performance. Now we will try to measure their performance using different tools. No doubt that the facts figures they are showing in their charts are very good and the company is progressing but it is not enough if we compare with their competitors especially in the UK. We will asses their performance using some tools like Quality, Speed, Dependability, Flexibility and Cost. We took review of the people about their customer services in which we will check these certain areas: Quality: One of the main factors in quality measurement is to evaluate the level of complaints. There are many sources to check the customer’s complaints. Different businesses use different strategies in order to get feed back. There have been many companies and websites formed in order to collect the positive negative reviews of the company. We have measured company’s customer services on the basis of customers complaints registered on one of the authentic web source, which is famous to collect customers views. There have been many complaints registered regarding their poor customer services depicted in one of the customer’s view as: View: â€Å"Bought Africa tel lycatel phone card and it gave me 5 minutes to talk yet claiming I had more minutes. I guess they disappeared in the thin air. I then proceeded to call customer service, who do not seem to know what they are talking about, did not answer or help me in any way shape or form, they just wanted me to get off the phone by giving me false information.†(4) In our research we found that customers were not much dissatisfied with the products of the company but with the customer services. A number of complaints were found regarding language barriers especially accent related issues. The customer services don’t seem to be well trained. They have not been equipped with proper information as reflected in the view which clearly shows the communication gap between management and staff. We also found many complaints regarding warrant claims and mean time between failures when measured the performance of customer services. Another person’s view as follows: â€Å" Very bad. Customer service too bad. I have online account with lycatel and I paid through credit card and they took the money and did not credit my account. Trying to contact them but call center could not help me on this. Very bad service.† Speed: Communication is known as a backbone in the field of customer services. LYCATEL’s customer services lacking in the field of communication due to their pronunciation problem as their most of the staff is non English. The consequences of this factor is influencing very negatively on their customer query time. The bad communication leads to misunderstanding, repetition and finally frustration. This does not only results in delaying customer query but also increases the order lead time. View: â€Å"Bought Africa Tel Lycatel phone card and it gave me 5 minutes to talk yet claiming I had more minutes. I guess they disappeared in the thin air. I then proceeded to call customer service, who do not seem to know what they are talking about, did not answer or help me in any way shape or form, they just wanted me to get of the phone by giving me false information.† Dependability: In this regard we would like to share personal experience of one of our colleague’s, who was dealt with many of the customer assistants including their supervisors. He experienced that every person he spoke to was not dependable at all. Every assistant provided different information on a same query but no one could solve it. Finally it was found that information provided by each of the members of the staff did not exist in the policies of the company. The same issue was also reflected in many other views. View: â€Å"Its so annoying when the card tells you have 195 minutes for the call. You make a call for one hour. A couple of hours later you go back and the card tell you have no funds. What happened to the other 2 hours? You call the customer service team (at YOUR expense), am left holding for over 15 minutes only to be told that the computer does not update for 6 hours. You call back again in the morning over 9 hours later only to be told the same thing.† Flexibility: Our research found that LYCATEL is not flexible enough to provide solution for diversity of queries. Very minor issues are discussed with supervisors or transferred to others. This causes dissatisfaction and finally shows inflexibility. The customer assistants are not equipped with the variety of information that’s why they depend on their seniors. View: â€Å"I bought a  £5 card, used it once for about 20mins, (out of an apparent 1000+). And then, despite it still having credit, I could never call a single other number on it again. Needless to say their customer services are the very kind you fear coming across, i.e.: a million miles away, deaf to your concerns and completely unable to do anything to rectify your loss of time, money and whist.† Cost: Minimizing the cost is one of the main objectives of any organization. When companies try to minimize their costs they must consider many factors in order to make decisions. Lyca tell seems to increase cost due to the delay of handling costs. These problems eventually result in dissatisfaction and obviously if one customer is dissatisfied hundred of other are affected due to the word of mouth. Hence labour productivity effects directly on the increasing costs and puts bad impacts on efficiency. View â€Å"I am so frustrated with my attempts and loss of time that I will not buy this card again and will relay my experience to my friends too.† â€Å"There was nothing good in my experience about Lycatel and their calling cards. Open a card without using it, and you will be surprise Lycatels computers will use the card for you. I thought I would have received loads of minutes on the cards but Lycatel.com never fulfilled this for me. I therefore do not recommend Lycatel.com.† Problem Description: Analysis has pointed out a problem in their customer services. Being business doctors it is diagnosed that actually the problem doesn’t exist directly in the customer services but in their operations. The statement we arrived at as diagnosed above is based on our detailed analysis by utilising the performance tool in the early section. Our research has found that the root cause of the problem exists in operations management because that the call centres of LYCATEL’s are based in India which is purely an operations based decision as the service layout is wrongly designed. Due to the cheap labour most of the customer services staff is hired from the mentioned country. LYCATEL deals with millions of customers in the UK market every day. Further more it is found that many other problems link to this decision. Solution/Recommendation: It is recommended that LYCATEL should realize the customers concern and they should change their layout of call centres from India to UK. Our conclusion is based on our detailed analysis where all factors are analysed and we find that in order to improve quality, speed, dependability, flexibility and reduce cost the service layout must be redesigned and call centres should be based in the UK. And British people should be hired. This will not only reduce the customer’s complaints regarding language barriers but also improve quality satisfaction. Properly trained employees with better communication will increase the speed of handling calls which will eventually reduce the cost and also reduce the waiting calls time. LYCATEL’s call centres are basically structured in India due to the cost effectiveness. They have surely seen one side of the picture but have totally ignored the other side. Our calculations show that if one person is dissatisfied it can distract 100s of customers. If LYCATEL satisfies one customer it means he is saving hundreds of customers which is actually cost effectiveness. Another angel of cost reduction can be considered by employing well trained staff who can satisfy three times more customers as compare to less trained staff. As LYCATEL is operating in different parts of the world, We recommend that small scaled call centres should be established for only UK based customers which another way of considering cost effectiveness. Our research has also found that people living in India are not much familiar with the cultural values of the UK, this is also one of the reasons which results communication gaps when dealing with totally different cultural background customers. References: (http://www.balancedscorecardreview.it/c2005/Definition-of-Performance-Measurement.pdf) 12/03/09 @ 20:30 Max Moullin – Defining performance measurement in Perspectives on Performance Volume 2 (Issue 2 March 2003) (http://www.lycatel.com/LycaTelHome.aspx) Date: 14/03/09 @ 14:00 (http://www.reviewcentre.com/reviews93358.html) 16/03/09 @ 19:45

Heart Of Darkness And Apocolypse Now : Analysis Of Book and Movie :: essays research papers fc

Heart of Darkness and Apocolypse Now : analysis of book&movie Heart of Darkness and Apocalypse Now Inherent inside every human soul is a savage evil side that remains repressed by society. Often this evil side breaks out during times of isolation from our culture, and whenever one culture confronts another. Joseph Conrad's book, The Heart of Darkness and Francis Coppola's movie, Apocalypse Now are both stories about Man's journey into his self, and the discoveries to be made there. They are also about Man confronting his fears of failure, insanity, death, and cultural contamination. Heart of Darkness is about a man named Marlo telling of a trip he took into Africa to find a man named Kurtz for a company. During Marlow's mission to find Kurtz, he is also trying to find himself. He, like Kurtz had good intentions upon entering the Congo. Conrad tries to show us that Marlow is what Kurtz had been, and Kurtz is what Marlow could become. Every human has a little of Marlow and Kurtz in them. Along the trip into the wilderness, they discover their true selves through contact with savage natives. As Marlow ventures further up the Congo, he feels like he is traveling back through time. He sees the unsettled wilderness and can feel the darkness of it's solitude. Marlow comes across simpler cannibalistic cultures along the banks. The deeper into the jungle he goes, the more regressive the inhabitants seem. Kurtz had lived in the Congo, and was separated from his own culture for quite some time. He had once been considered an honorable man, but the jungle changed him greatly. Here, secluded from the rest of his own society, he discovered his evil side and became corrupted by his power and solitude. Marlow tells us about the Ivory that Kurtz kept as his own, and that he had no restraint, and was " a tree swayed by the wind." (Conrad 209) Marlow mentions the human heads displayed on posts that "showed that Mr. Kurtz lacked restraint in the gratification of his various lusts." (Conrad, 220) Conrad also tells us "his†¦ nerves went wrong, and ca used him to preside at certain midnight dances ending with unspeakable rights, which†¦ were offered up to him," (Conrad, 208) meaning that Kurtz went insane and allowed himself to be worshipped as a god. It appears that while Kurtz had been isolated from his culture, he had become corrupted by this violent native culture, and allowed his evil side to control him.

AP History

Palmer Raids were when the government allow wed police man to raid immigrants home without a warrant or doing anything about the issue when it happened. For instance, in the A. Mitchell Palmer article its stays,†An while they infected our social idea s with the disease of their own minds and their unclean moral, we can get rid of them! † This demonstrates how palmer raids are justifiable rather than being a use of mist retirement. The fear of communism lead Americans to define immigrants constitutional rights by Nava ding their homes Carcinoma without a warrant and imprisoning immigrants without any evidence.The fee r Of communism is blinding Americans to go against their human morals just to stay on the safe s did of things. In addition, the way fear of communism affected American politics and society dramatically was by trying to Americanize the immigrants to avoid having this belief of communism. For intense, the Nicholas Murray Butler article states,†We must add ress ourselves to the task of making sure that these newcomers, from whatever land, do see the meaning of America, do learn the history and the opportunity of America.An we must do it quickly†¦ † This demonstrates how Butler is trying to solve avoiding communism by hoping to change the minds of incoming immigrants to realize that the U. S system is much better than the idea of communism. Therefore, he tries to change the culture of immigrants and chaw Eng who they are an change the way they do things to make sure communism does not happen in America. Another reason of how fear of communism affected American politics and Soc itty dramatically .For instance Alma white feared that if America ever became a c unionism country it would collapse and start a revolution that could cause terror. For example,† Their determination is to reduce all people to the same social and economic level, an advocate any means whatsoever for the accomplishing for this, mere legislation and political revolution to a ere gnu of terror†(Clansmen:Guardians) This demonstrates how Alma is trying to pursue De the people that if America ever became a communist country it would become nothing but term ROR.White is conveying that communist destroys countries and destroys people's lives and harms those who are innocent. In addition, fear of communism affected American politics and society drama cyclical due to highest legal power abuse their power. For instance, the Nation Popular Go Vermont League Carcinoma article states how people with power have such a great fear of communist that t they end up abusing their power that causes problems with the people.For example,† Sins e these illegal acts have been committed by the highest legal powers in the United States, there s no final appeal from them except to the conscience an condemnation of the American people Popular) This demonstrates how people with power end up abusing their power and g ongoing against the constitu tional rights of the people. As well, as to question the decisions of the government and their capacity of running things and leading on the nation. Finally, the fear of communism affected the American politics and society drag medical lay due to the government making decisions that were made for no reasons.For I instance, Frederick Lewis Allen states , â€Å"What killed it? The realization, for one thing , that there ha d never been any sufficient cause for such a panic as had convulsed the country ‘(Only Yesterday y). This demonstrates how most of what government did was for no reason due to co Unisom being nowhere near to the united states. Therefore, all the government did was ca SE tension and questioning to their authority due to the bad decisions made due to the fear.

Letter to my Husband

My Love, There is a mixture of joy and sadness sipping through my heart as I am writing this letter to you today. I have nothing but joy as I looked back into our 2 years of marriage and 9 years of relationship. The feeling of sadness at this moment is in knowing that I need to leave you in response to a calling. I could not help but treasure your endless support from the time I met you when I was 15 and you were 17. It took me many months to give you a peck on the lips, remember? Your love for me remained strong even when I have given up on our relationship. Mario, these are countless of things that I love about you†¦ I love your sweet smile and the way your face sparks up when I walk into the room. You made me feel so special and I never doubted your love for me. You know exactly what a woman needs most in life, that is, to know that she is loved. I love the way you come close to cuddle me for 5 minutes when I am about to sleep even though you just woke up. Although you think that I’m asleep, you made sure that my teddy bear is tucked under my arm and the blanket is over me. I love the way you add spice to our marriage. Your stubbornness and your disagreements on any subject matter that I have brought up are due to your desire to have something to debate on. Although I get annoyed on many occasions, you end up telling me that I am cute in spite of my anger and we would laugh and be in good terms again. I always have fond memories of those days. I love the comfort of your hugs each time I cry whenever I am so upset and you do not have any words to console me. The silence of your lips and your warm embrace is more soothing than any spoken words can convey. I love your forgiving heart and your willingness to trust me again in spite of the many temptations that I allowed myself to get into. In many challenging moments, you made sure that you are around not only to cushion my fall but to catch me whenever I plunge to the ground. I love the many times you never contest to anything that I wanted in life. You allowed me to have a dog even when you do not want any domestic animals at home. You tolerated my desire to become a flight attendant, and to move from our comfortable apartment to the house in Centerville. You are also willing to leave everything that matters to you so I can pursue my dreams. I love the question that you have asked, â€Å"Are you seriously upset that we don’t fall into a certain category of love?† when I was so depressed that I could not find a single Valentine’s Day card that could express my love for you. I love the way you motivated me in my struggle to lose weight. You never said that I was fat or big but you realized that the feeling of being overweight was more of a state of mind. While everyone was telling me that I wasn’t big or fat when I was upset, you simply said, â€Å"If you think you’re overweight, then, do something about it†. The power of your encouragement motivated me to lose 40 pounds and I now feel so good about myself. Thank you for loving me unconditionally and for supporting me in everything that I wanted to accomplish in life. You have been a great husband and I couldn’t ask for anything more. I may seem so selfish in my decision to leave you behind as I join the army but I want you to know that I am doing this for both of us. I truly feel that this is the right decision for us and I am thanking you for the love and support that you have extended as I journey to another phase of life. Mario, I want to assure you that the memories of your love and all the things that you have done for me are deeply etched in my heart and I will take them with me wherever I go. I will always love you†¦my husband†¦ my friend†¦ my soulmate†¦ Jennifer